Troubleshooting Guide
A collection of quick answers aimed at troubleshooting issues.
General troubleshooting help
- Performance troubleshooting
- How do I turn on debug logging?
- Remote Debugging
- Where are my log files?
- How do the Toolkit logs work and how do I know which one to look at?
- Where is my config?
- How to debug Toolkit Apps not loading, showing up, missing in the Menus, ShotGrid Desktop or the AMIs
- Why is my context is missing the Task/Step when it exists as part of the filename?
- Why and how do I unregister folders?
- Can I delete FilesystemLocations on my site instead of unregistering folders?
- How can I unregister folders when using a distributed config?
Error message guidance
- Error: module ‘tank’ has no attribute ‘support_url’
ASCIIcodec can’t decode byte 0x97 in position 10: ordinal not in range- Configurations does not point to a valid bundle on disk!
- Cannot find procedure “MTsetToggleMenuItem”
- Could not resolve row id for path!
- data_handler_cache error message: ERROR sgtk.env.project.tk-nuke.tk-multi-workfiles2 Failed to create File Open dialog!
- Database concurrency problems: The path
<PATH>is already associated with ShotGrid entity<ENTITY> - ERROR: App store does not contain an item named my-app
- [ERROR] Attempted to communicate without completing encryption handshake.
- error Invalid LUT selected : Gamma2.2
- [ERROR] [PROXY] Error calling __commands::unreal_engine
- [ERROR publish_creation] <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:726)>
- Error: ShotGrid tk-maya: An exception was raised from Toolkit
- ERROR 18:13:28.365:Hiero(34236): Error! Task type
- Exception: Review submission failed. Could not render and submit the review associated sequence.
- Errors due to Windows paths too long (>256 characters)
- Failed to change work area - Error during execution of MEL script
- Failed to create folders: Folder creation aborded
- The Frame Server has encountered an error.
- ModuleNotFoundError
- In Maya, when I print context.task, it is empty “None”
- Fixing the SSL: CERTIFICATE_VERIFY_FAILED issues with the Python API
- Getting CERTIFICATE_VERIFY_FAILED when using ShotGrid Desktop on a local ShotGrid site
- SSLError: [Errno 8] _ssl.c:504: EOF occurred in violation of protocol
- [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate
- TankInitError: You are loading the Toolkit platform from the pipeline configuration located in
- TankError: Cannot resolve template data for context
- TankError: Tried to resolve a path from the template
- Tk-desktop console silently ignoring errors
- SSLHandshakeError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:727)
- TankError: Could not create folders on disk. Error reported: Critical! Could not update ShotGrid with folder data.
- [WARNING] Storage root primary could not be mapped to a SG local storage
Software integrations
- Recommended way to share/update pipeline configurations between projects?
- How can I distributing my pipeline configuration for users working from home
- How can I turn a centralized config into a distributed config for some users?
- How to compile Qt ui and resource files on Windows
- How can I add Toolkit context menu items in the ShotGrid UI?
- Why are my Houdini ShotGrid integrations not starting?
- I’ve launched Nuke/Maya/etc. from ShotGrid Desktop, but the ShotGrid menu is missing entries
- Why does the Nuke integration fail to start when I set the NUKE_PATH environment variable?
- Troubleshooting Photoshop integration when two extensions are installed
- Why does 3ds Max crashes on startup when using ShotGrid Toolkit?
- How do I set a default software version?
- Why is the loader app not showing my Alembic publishes?
- When Toolkit bootstraps, what order is used to determine the correct PipelineConfiguration entity?
- Why do I get two different SG panels in Photoshop?
- Photoshop integration panel is stuck loading! “Some thing went wrong”
- Desktop is missing software entities, how can I fix this?
- Tank.template_from_path() can’t return multiple templates?
- How can I procedurally populate a series of shots (an entire sequence) with workfiles for artists?
- How can I take control of the userSetup.py when users launch tk-maya?
- Tank Command for Dev config?
- I want to take action only if an artist is opening an existing publish, not if they’re opening an existing workfile. How can I do this with a hook?
- How do I convert white spaces in entity names to underscores and not hyphens during folder creation?
Browser integration
- I can’t use local file linking and launch Toolkit applications from Chrome
- I can’t use local file linking and launch Toolkit applications from Firefox
- ShotGrid Desktop / browser integration fails to launch on Linux
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